Shipping

USA

We use USPS First Class Mail: 1 – 3 days to mainland USA and 5-7 days in Alaska, Hawaii and US territories

Australia

8 – 21 days

New Zealand

8 – 21 days

Asia + Pacific

8 – 21 days

Europe

8 – 21 days

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CUSTOMS AND IMPORT DUTIES

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RETURNS

My order got mixed up! (Wrong order/Missing Items)

If you have received the wrong order or there are some products missing in your order, please email us at customer@wombatroad.com within 2 days from the time you received your order so we can correct the issue as soon as possible. Please include a photo of the item you received along with its packaging and freebies (if any). We will verify the information provided and will resend or ship new products as necessary. Don’t forget to include your order number in your email so we can check your order easily and fix the issue right away.

Boo! My order is damaged. (Broken/Damage Items)

If you have received damaged items, please email us at customer@wombatroad.com within 2 days from the time you received the order so we can send a replacement right away. Please include a photo of the item you received along with its packaging and freebies (if any). Don’t forget to include your order number in your email so we can check your order easily and fix the issue right away.

I don't want it anymore. (Change of mind)

All sales are final. If, however, you decide you don’t want the product anymore please email us at customer@wombatroad.com to facilitate your request. Don’t forget to include your order number in your email so we can check your order easily and fix the issue right away.

Please note that any refund offered will not include the outward shipping fee or return postage and will only be processed back to your original payment method. A Restocking Fee of 10USD will be deducted to the final amount you will be refunded.