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FAQ's


Shipping + returns

We are an Australian based company however all our orders are shipped from the USA, to all corners of the world. Check out delivery times to your corner of the world below.

*In light of the ongoing COVID-19 pandemic, we are still experiencing some shipping delays or interruptions that may affect your shipping time.

All orders are processed and shipped within 1-2 business days.

Shipping Duration:

USA:
We use USPS First Class Mail: 1 – 3 days

CANADA:
4 – 8 days*

EUROPE:
4 – 12 days*

AUSTRALIA, NEW ZEALAND & ASIA
4 – 16 days*

We offer a 30 day return guarantee. The product must be in its original unused condition. To arrange all returns and exchanges, email us at hello@blaq.co

An email will be sent with a shipping confirmation and tracking information. Still have a question? Email us at hello@blaq.co

At this time, we do not cover international shipping duties and taxes due to the variability of the charges. You will be charged for duties and taxes at time of delivery.

I have a question about my order?
Email hello@blaq.co with your order number in the subject line.

The Blaq Group HQ is based in Sydney, Australia, we endeavour to respond within 48 hours to all our worldwide enquiries however a time difference can sometimes impact response time.

Monday-Friday: 9:00am-5:00pm AEST

In light of the ongoing COVID-19 pandemic, we are still fulfilling orders and working diligently to minimize shipping delays or interruptions while putting the safety of our staff first. If you have any questions or concerns, please do not hesitate to contact us at hello@blaq.co




Product FAQs

Skin Care

We have three words for you – Apply. Peel. Reveal. Simply, apply and wait for the formula to dry (selfies are encouraged to pass the time #blaqmask), then simply peel off the mask, along with skin impurities and blackheads, and reveal fresh and flawless skin.

Our products are designed for all skin types, including sensitive. If you are prone to sensitivity or have quite reactive skin, do a quick patch test 24 hours prior to applying the mask to your entire face. It’s better to be safe than sorry, peeps! As the mask lifts impurities from the skin, it’s totally normal to look a little flushed after you peel and reveal. Don’t stress, the redness will subside shortly after.

Don’t panic. Our products are made with natural ingredients so just breathe and rinse thoroughly with warm water. Tip: It’s best to avoid your eye area and hairline all together.

Thank your lucky stars that activated charcoal is our superstar ingredient and won’t stain – just add water and it will wash right off.

First of all, we love you and keep the compliments coming. Second of all, the mask can be used as often as you like – as a guide, we say once a week should do the trick.

Our Mask was designed for the need-it-now-kinda-gal or guy! For instant results, simply apply, peel and reveal. Keep in mind the more pesky blackheads you have, the better the result. If you don’t have many blackheads, you may not see the instant results as promoted in our videos. But blackheads aside, regular use will result in clearer skin, less acne and a more even skin tone.

Our Mask isn’t a one spot wonder, so if you have an active pimple, don’t be disappointed if it doesn’t magically disappear, but the good news is, regular usage of our Blaq mask, along with a regular skincare regime, will help to clear current and future breakouts.

It’s better to be safe than left red and puffy eyed, so if you have sensitive eyes, be safe and do a test on your hand with the liquid contained in the patch.

Rinse, don’t rinse, do whatever feels right, babe. But if the windows to your soul are a little sensitive then we would suggest to rinse off any excess residue.

Our hydrogel eye masks are designed for a one-hit-only and cannot be re-used. Soz, babe.

Each box contains 5 sets of eye masks, which equals clear and sparkly eyes for the next 5 weekends! Hazah!

ASAP – As Soon As Peeled… off the eye area. See what we did there?

Oral Care

Nope! We’ve taken out the nasties (peroxide) and replaced it with our super clever key ingredient, activated charcoal, to naturally whiten and brighten your teeth.

However, if you have fillings and crowns we do recommend talking to your dentist prior to using any whitening product.

Short answer: 4-6 weeks. Long form: 2mls might not sound a lot, but it will last you up to 40+ applications. Pearly whites for dayzzzzzz.

Not a problem because like we said, all the ingredients are natural, but we do recommend not to drink or eat for 20 minutes before and after each application for maximum results.

Evrrrrrrry day. Work it into your dental routine after brushing your teeth.

Stick to the plan and your teeth whitening wand will reward you within 1-4 days. All smiles differ so results will vary. Hot tip: Smoking is a big no-no when it comes to whitening so with the risk of sounding like your mother, step away from the cigarettes.

I want to purchase replacement heads for my BLAQ Battery Powered Toothbrush, where can I purchase them?

We recommend brushing with toothpaste before or after, or if needed, brush again with only water to wash away any excess residue.

Should I brush my teeth with toothpaste before or after using Blaq Activated Charcoal Powder?

We recommend brushing with toothpaste before or after, or if needed, brush again with only water to wash away any excess residue.


Partnerships

Please email hello@blaq.coand send us your details of your business to discuss via email.

Please email hello@blaq.coand send us your details to discuss via email.


Managing Subscriptions

You can do so by going to My Account → Manage Subscription → Billing Information.

You can change your delivery address in the to My Account → Manage Subscription → Subscription → Edit.Provide the answer to the question here.

You cancel your subscription at any time, however please note that if it is within 48 hours of your next billing date it is too late to cancel your next order. Therefore we will bill and ship your next order but every subsequent order after that will be cancelled.

Yes, you can pause your subscription in the My Account section of our website. Please note: if it is within 48 hours of your next billing date it is too late to pause your next order. Therefore, we will bill and ship your next order but every subsequent order after then will be paused.

It is possible to change your subscription products or add more products to your subscription. Go to your Account, “Manage Subscription”.

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