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Frequently Asked Questions

For customer support and general enquiries email hello@blaq.co, additionally head to our contact page for more details.

Our terms and conditions can be found at bottom of each page, or to make things super easy, just click here.

For detailed information on order processing and delivery times see our shipping information page here.

All our orders come with a tracking number, which is included in your order dispatch email. You can track your order here.

Please note, orders within NSW are not trackable.


Blaq Mask

We have three words for you – Apply. Peel. Reveal.
Simply, apply and wait for the formula to dry (selfies are encouraged to pass the time #blaqmask), then simply peel off the mask, along with skin impurities and blackheads, and reveal fresh and flawless skin.

Don’t panic. Our products are made with natural ingredients so just breathe and rinse thoroughly with warm water. Tip: It’s best to avoid your eye area and hairline all together.

Thank your lucky stars that activated charcoal is our superstar ingredient and won’t stain – just add water and it will wash right off.

Our products are designed for all skin types, including sensitive. If you are prone to sensitivity or have quite reactive skin, do a quick patch test 24 hours prior to applying the mask to your entire face. It’s better to be safe than sorry, peeps!

As the mask lifts impurities from the skin, it’s totally normal to look a little flushed after you peel and reveal. Don’t stress, the redness will subside shortly after.

First of all, we love you and keep the compliments coming. Second of all, the mask can be used as often as you like – as a guide, we say once a week should do the trick.

Our Mask was designed for the need-it-now-kinda-gal or guy! For instant results, simply, peel and reveal. Keep in mind the more pesky blackheads you have, the better the result. If you don’t have many blackheads, you may not see the instant results as promoted in our videos. But blackheads aside, regular use will result in clearer skin, less acne and a more even skin tone.

Our Mask isn’t a one spot wonder, so if you have an active pimple, don’t be disappointed if it doesn’t magically disappear, but the good news is, regular usage of our Blaq mask, along with a regular skincare regime, will help to clear current and future breakouts.


Blaq Body Scrub

You most certainly can! Our scrub is designed to be used from head to toe. Apply a decent amount and feel free to scrub-a-dub all over, avoiding the eye area.

Our products are designed for all skin types and the scrub contains 100% natural ingredients making it a match made in beauty heaven for sensitive skin. If that’s not enough piece of mind for you, we offer a 30-day money back guarantee.

Again, it’s better to be safe than red and blotchy so if you’re prone to sensitivity or have quite reactive skin, do a quick patch test or chat with your health physician.

With charcoal products, things are bound to get a little messy but rest assured, our products won’t stain any of your bathroom surfaces. Simply rinse when you’re done, and if any essential oils are left behind, simply wipe over with your regular shower products. So fresh, and so clean.

We recommend not using on on any severe skin conditions as this product contains sugar. If you have eczema or other skin conditions, a high sugar diet (that creates inflammation and glycation), may worsen your condition. Soz guys.

After each application you will notice your skin is a whole lot smoother, brighter and supple to touch (insert wink smiley).


Blaq Eye Mask

It’s better to be safe than left red and puffy eyed, so if you have sensitive eyes, be safe and do a test on your hand with the liquid contained in the patch.

Rinse, don’t rinse, do whatever feels right, babe. But if the windows to your soul are a little sensitive then we would suggest to rinse off any excess residue.

Our hydrogel eye masks are designed for a one-hit-only and can not be reused. Soz babe.

Each box contains five sets of eye masks, which equals clear and sparkly eyes for the next five weekends! Hazah!

Asap – As Soon As Peeled… off the eye area. See what we did there?


Blaq Whitening Pen

Nope! We’ve taken out the nasty’s (peroxide) and replaced it with our super clever key ingredient, activated charcoal to naturally whiten and brighten your teeth.

Short answer: 4-6 weeks. Long form: 2mls might not sound a lot, but it will last you up to 40+ applications. Pearly whites for dayzzzzzz.

Not a problem because like we said, all the ingredients are natural, but we do recommend not to drink or eat for 20 minutes before and after each application for maximum results.

Errrrrrrvy day. Work it into your dental routine after brushing your teeth.

Stick to the plan and your whitening pen will reward you within 1-4 days. All smiles differ so results will vary.

Hot tip: Smoking is a big no, no when it comes to whitening so with the risk of sounding like your mother, step away from the cigarettes.